Some of the technical service we can offer you are:

Wide Area Network consolidation

Consolidation of existing WANs or in some cases, replacement, depends on a number of factors including cost and complexity. An analysis of the company’s network, corporate structure, processing requirements and future plans is necessary before commencing a design or procurement phase.

Connecting widely distributed small sites to a network can be an expensive and time consuming process if not planned properly from the start. The best approach in most situations utilises a combination of link technologies, virtual network links to small offices over DSL, GPRS or even dial-up through to direct leased lines or dedicated virtual private circuits over a carrier’s backbone network connecting head office with other major offices. Link and vendor agnosticism is important to provide the greatest possible flexibility, although can introduce additional hand-over delays when resolving faults.

Redundant links can be set up to switch automatically over to a different link technology and ideally a different carrier than the primary links. ISDN can be ideal in these situations, where the monthly charge for a dedicated point to point ISDN link can cost little more than a standard phone line rental, only being charged for data transmission when it is really needed.

Convergence of voice services and data network with a carrier or broker can often be used to help minimise data and voice costs.

Telephony

Integrating telephony services between offices, either by VoIP technology or more traditional systems can save significant amounts of money, often having an ROI period of less than 12 months.

The greatest savings with traditional systems are usually made by networking PABX equipment in different offices and setting up “least cost routing”, where a call is carried over the internal voice network to the PABX nearest the destination, with only the final connection being carried over the public switched network at a local call cost. This level of integration also allows support enquiries to be taken by the next available person in any office, of to extend support hours at no additional staffing cost by switching between offices in different states to obtain the optimum use of normal office hours in different time zones.

IP technology is now sufficiently mature to provide cost-effective, reliable and flexible telecommunications. Many hosted options now exist, removing the need to own any voice switching hardware. In almost all cases, it is still better to set up separate voice and data networks, to provide redundancy and quarantine each from peak load on the other.

One wireless Voice over IP managed by me in a Melbourne warehouse was reported in CIO magazine in 2003.

Infrastructure Management

System Admin

Providing support services, ensuring reliable operations, promoting efficient use of the system, and ensuring that prescribed service-quality objectives are met. This would typically include installing and configuring system hardware and software, establishing and managing user accounts, upgrading software and backup and recovery tasks.

Local Area Network Management

A specific form of System Administration, LAN Management concentrates on increasing the overall availability of the network, usually by simplifying configuration and quickly identifying and fixing network problems and improving network security. The return on this sort of investment is usually the increased productivity of operations staff due to reduced waiting and downtime.

Wireless Networks

With seven years of experience in wireless LANs and WANs, I’ve designed and managed installations in a number of new and existing offices and warehouses. One of my Wireless LAN warehouse installations was reported in CIO and MHD magazines in 2004, due to the a dual emphasis on connectivity and wireless security.

Hardware Lifecycle Management

The convenience and benefits gained from these IT and communications equipment can come at a considerable cost to the environment if not managed properly. The average desktop computer and 17-inch CRT monitor uses at least 240 kg of fossil fuels, 22 kg of chemicals and 1,500 kg of water. LCD monitors contain significant amounts of mercury. This makes reselling on the used computer market to extend the useful life of computer equipment a more environmentally friendly option than recycling for raw materials.

Disposal strategies must also take into account that monitors and computers contain significant quantities of heavy metals such as lead, mercury, cadmium and chromium, posing health risks to workers and environmental risks to water supplies near landfills where they are dumped. My preferred strategy is to resell or donate to charity where possible and to recycle otherwise unusable computer equipment to recover the raw materials. Buy-back of existing equipment can also be factored into new equipment leases.

Printing/copier accounting and management

Outsourcing the supply and maintenance of printers and management of consumables of consumables to a specialist supplier, can save companies significant amounts of time and money over the life of the contract. Often this results in higher specification printers being used than the company would be able to justify, with consequential improvements in print quality and printer life. The charge-back and management systems that are supplied to capture printing costs, enable you to pass the charges back to your business units and customers appropriately.

The first step is to investigate the current printing environment – printers, connections and document types, to identify the opportunities for improvement and cost saving. This is followed by a pilot of a practical solution, which is then rolled out across the business and finally, monthly monitoring to ensure the solution adapts to match business changes.

Disaster Recovery Planning

As information technology systems, networks, and organisations become complex, disaster recovery becomes more essential to the continuity of companies worldwide. The more complex an organisation is, the greater financial loss it can incur in the event of a disaster. The plan is designed to assist in restoring the business process within the stated disaster recovery goals.

A major part of the disaster recovery planning process is the assessment of the potential risks to the organisation, any of which could affect normal business. It is necessary to consider all the possible incident types, as well as and the impact each may have on the organisation's ability to continue to deliver its normal business services.

Performing a regular review and audit of contingency and back-up arrangements is part of an organisation’s due diligence. Typically, disaster recovery planning involves an analysis of business processes and continuity needs; it may also include a significant focus on disaster prevention.

Establishing a relationship with an existing Disaster Recovery provider with multiple recovery facilities is vital to minimise downtime from any disaster affecting the company’s IT resources.

Annual testing and tuning an existing DRP is important to ensure the plan works and is kept current with the technology in use. An untested plan is little better than no plan at all.

Mobile computing

Mobile computing can help improve customer service, boost productivity and competitiveness in a demanding commercial environment. In situations where highly mobile staff collect jobs from a centralised office, they can collect a rugged PDA in the morning and receive updates on jobs and report back, including photographs and GPS location data, without needing to return to the office until the day’s end.

Mobile service, assessment and delivery applications are particularly effective examples of this technology.

Other Services